To go to the Recovery menu in Windows, you must press the power button at the start of Windows 2 consecutive times.
Wait for the screen below to appear;
Go to the "Troubleshoot" menu.
Then select "Reset this PC"
Click on remove everything if you would like to fully reset to factory defaults or keep my files if you would like to retain your files.
If you select remove everything you will be prompted to select "Just remove my files" or "Fully clean the drive". Fully cleaning the drive will take longer and is advised if you plan on returning or giving the laptop to someone else. Just remove my files is quicker and may be acceptable for faster trouble shooting/resetting.
Click Reset and wait several minutes. The time of its reset.